Support

Contact us

For help with the CorralData MCP integration, reach out to our support team:

Email: [e-mail]

Common issues

"You don't have permission to use this tool"

Your CorralData account doesn't have the required role for that action. Read-only tools (querying data, viewing dashboards) are available to all users. Creating or editing boards and widgets requires the board.edit or widget.edit role. Contact your CorralData administrator to request access.

"Could not connect to CorralData"

• Check that your organization's CorralData instance is online

• Try disconnecting and reconnecting the integration from Claude or ChatGPT's settings

• If the issue persists, contact your CorralData administrator to verify the MCP server is running

"Authentication expired" or sign-in prompts

Tokens refresh automatically, but long idle periods may require you to sign in again. Simply follow the authentication prompt — your conversation context in Claude or ChatGPT is preserved.

Query returns no results

• Verify the table and column names using describe_table

• Check if a date range filter is needed — some data is time-scoped

• Try a simpler query first (e.g., SELECT * FROM table LIMIT 5) to confirm the table has data

Results are truncated

SQL results are capped at 1,000 rows by default to keep responses manageable. Use LIMIT in your SQL for precise control, or ask Claude/ChatGPT to increase the max_rows parameter (up to 10,000).

Feature requests

Have an idea for a new tool or improvement? Email [e-mail] with the subject line "MCP Feature Request".