> For the complete documentation index, see [llms.txt](https://docs.corraldata.com/kb/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.corraldata.com/kb/mcp/support.md). # Support ### Contact us For help with the CorralData MCP integration, reach out to our support team: **Email**: ### Common issues #### "You don't have permission to use this tool" Your CorralData account doesn't have the required role for that action. Read-only tools (querying data, viewing dashboards) are available to all users. Creating or editing boards and widgets requires the `board.edit` or `widget.edit` role. Contact your CorralData administrator to request access. #### "Could not connect to CorralData" * Check that your organization's CorralData instance is online * Try disconnecting and reconnecting the integration from Claude or ChatGPT's settings * If the issue persists, contact your CorralData administrator to verify the MCP server is running #### "Authentication expired" or sign-in prompts Tokens refresh automatically, but long idle periods may require you to sign in again. Simply follow the authentication prompt — your conversation context in Claude or ChatGPT is preserved. #### Query returns no results * Verify the table and column names using `describe_table` * Check if a date range filter is needed — some data is time-scoped * Try a simpler query first (e.g., `SELECT * FROM table LIMIT 5`) to confirm the table has data #### Results are truncated SQL results are capped at 1,000 rows by default to keep responses manageable. Use `LIMIT` in your SQL for precise control, or ask Claude/ChatGPT to increase the `max_rows` parameter (up to 10,000). ### Feature requests Have an idea for a new tool or improvement? Email with the subject line "MCP Feature Request". --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.corraldata.com/kb/mcp/support.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.